Refund policy
Exchanges and Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return:
- Your item must be in the same condition that you received it: unworn or unused, with tags intact, and in its original packaging.
- Please include the receipt or proof of purchase with your return.
To start a return, you can contact us at info@arshofficial.com. Please note that returns address would be informed to you through our email once your return request has been accepted.
Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior return request approval will not be accepted.
For any further return or exchange inquiries, feel free to contact us at info@arshofficial.com.
Damaged Items and Issues
Please inspect your order upon receiving it and contact us immediately at info@arshofficial.com if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue promptly and take the necessary steps to correct it.
Exchanges
For exchanges due to sizing issues, the customer is responsible for covering the shipping costs. The fastest way to ensure you receive the correct item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you will automatically receive your refund via your original payment method within 10 business days. Incase of out of stock issues for the item you've ordered, we'll refund your payment. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at info@arshofficial.com.